Terms and Conditions

General Terms for Car Rental with Driver / Transfer

Concepts:

DINAMIC TRANS or “Dinamic Trans 04” Ltd.: is a legal entity, owner of the website www.dinamictrans.com under the name “DINAMIC TRANS”, registered in the Republic of Bulgaria, with headquarters and address of management in Varna, Vladislav Varnenchik residential complex, bl.407, entrance 9, floor 4, apartment 146, listed in the Commercial Register of the Republic of Bulgaria with UIC: 207615197.
INTERMEDIARY: is Dinamic Trans providing services through the website www.dinamictrans.com or other websites owned by the company, mobile applications, and booking tools managed by DINAMIC TRANS or a third-party website, tools, or booking tools related to these Terms of Use (“Third-party Intermediary”).

PLATFORM: represents the website www.dinamictrans.com or other websites owned by DINAMIC TRANS, mobile applications, and booking tools managed by DINAMIC TRANS or a third-party website, tools, or booking tools related to these Terms of Use (“Third-party Intermediary”).

TRANSPORT SERVICE PROVIDER: means an independent provider of transport (bus and/or taxi) services that provides services through the Platform.

USER/CLIENT: is any natural or legal person who visits or uses the Platform in any way, and in particular, anyone who makes a reservation through the Platform or similarly.

PASSENGER: is any natural person intending to use the transport services booked through the Platform, which may also be a User.

RESERVATION: is a pre-made request by the User to the Intermediary, through the Platform, phone call, or other mobile application to carry out the Transfer.

TRANSFER: is a type of transport service where the User/Client travels from a specified location to another specified location under special conditions.

WEBSITE: is an electronic page in the internet space named www.dinamictrans.com, which represents a booking system for the Intermediary.

Subject and General Provisions

1. Dinamic Trans provides booking services (“Booking Services”), allowing the User/Client to book a transport service and pay the provider of the transport.
2. The transport service is provided to the User/Client directly by the Transport Service Provider, who has accepted the booking, as an independent service provider.
3. Dinamic Trans does not provide transport services. Dinamic Trans is not a payment services provider.
4. Dinamic Trans provides the booking service to Users/Clients free of charge.
5. The User/Client owes a fee for the transport service to the Transport Service Provider, but not to the Platform.
6. The general terms apply to all Booking Services unless otherwise agreed between the User/Client, respectively the Passenger, and the Transport Service Provider.
7. By using the Platform or any other forms of booking, the User/Client agrees to be bound by these General Terms.
8. If the User/Client books Transport Services for another Passenger, the User/Client must provide these terms of use to the Passenger and ensure that the Passenger agrees to these Terms.
9. By using the Platform on behalf of another person, the User/Client agrees on behalf of the Passenger to the General Terms of use and that the User/Client has sufficient authority to make the booking on behalf of the Passenger and has provided the General Terms to the Passenger.
10. If the User/Client or any Passenger represented by the User/Client does not agree with the Terms of Use, such User/Client has no right to use the Platform.
11. The Platform is intended only for persons who are at least 18 years old. Any access to or use of the Platform by persons under 18 is expressly prohibited. By accessing or using the Platform, the User/Client represents and warrants that they are at least 18 years old.

Reservation:

12. The User/Client makes a binding reservation for Transport Services through the Platform, choosing the departure location, destination, departure date and time, payment method, and then confirming the reservation.
13. If available, the User may also choose stops along the route where the Transport Service Provider will make a stop during the trip.
14. In the reservation, the User must provide the following details for at least one Passenger: full name, address, phone number, and other mandatory data specified in the reservation form or otherwise requested by Dinamic Trans, and indicate if there will be persons under 18 years old traveling.
15. The User/Client is required to provide information if any of the travelers are disabled, using special mobility aids, or need other special care during the trip to connect with an appropriate Transport Service Provider.
16. The exact time of the transport service is determined by the User/Client when making the reservation. The User/Client must comply with the airline’s requirements regarding the necessary check-in time.
17. Dinamic Trans is not responsible to the User/Client for the passenger’s delay in departure from the address to the airport due to incorrect departure time specification, failure to account for check-in time, or if the passenger did not specify the correct time to arrive at the airport on time for check-in. The Transport Service Provider is also not responsible for the passenger’s delay for the same reason.
18. After sending the reservation, depending on the availability of the Transport Service Provider, Dinamic Trans confirms the reservation (“Reservation Confirmation”) in one of the following ways:

– By email;
By mobile application like Viber or WhatsApp;

By phone call or SMS.

19. Trips departing more than 24 hours from the reservation are confirmed immediately at the time of reservation;
20. Trips departing less than 24 hours from the reservation are confirmed with a subsequent email from Dinamic Trans confirming that Dinamic Trans has managed to connect the User/Client with a Transport Service Provider.
21. After the reservation confirmation, the User/Client is obliged to immediately pay the transport service fee, with Dinamic Trans deducting the payment from the debit/credit card registered at the time of reservation if there is one unless the User and Dinamic Trans agree that the User pays the fee in cash to the Transport Service Provider.
22. If card or bank transfer payment is selected and the User/Client does not pay for the Transport Service immediately after the reservation confirmation (e.g., if the payment exceeds the card limit or there are no funds in the bank account), Dinamic Trans has the right to cancel the reservation on behalf of the Transport Service Provider via email.
23. The User has the right to cancel the Transport Service by email, sending an email to Dinamic Trans, at least 24 hours before the confirmed departure time, with a refund according to the conditions described in section X, subsection 4 “Cancellation/Reservation Cancellation”.
24. If the reservation is canceled under item 20 of the General Terms, the Transport Service Provider refunds the User/Client the full paid price for such canceled reservation within 14 days of the cancellation.
25. Neither the User/Client nor the Passenger is entitled to a refund if the User/Client cancels the Transport Service less than 24 hours before the confirmed departure time or if the Passenger does not use the Transport Service unless the Transport Service was not carried out due to the fault of the Transport Service Provider or Dinamic Trans.
26. When paying for the Transport Service in cash, if the User/Client cancels the Transport Service less than 24 hours before the confirmed departure time or if the Passenger does not use the Transport Service unless the Transport Service was not carried out due to the fault of the Transport Service Provider or Dinamic Trans, the User/Client is obliged to pay the full fee for the reserved Transport Service immediately after being notified of the fee amount by Dinamic Trans.
27. Changes to the reservation regarding the number of passengers, route, departure time, and others, the User/Client has the right to make at least 24 hours before the time when the Transport Service is to be carried out.
28. In case of flight cancellation, change of flight time, or flight delay, the client must immediately notify Dinamic Trans after learning about the change at the following phone numbers: +359 88 399 0404, +359 88 377 0404, or email: dinamictrans04@gmail.com.
29. Dinamic Trans is not responsible if the Transport Service is not carried out due to incorrect, incomplete, or false information provided by the User/Client in the reservation form, or if the User/Client does not notify of changes in the information required by Dinamic Trans.
30. The Transport Service Provider reserves the right to refuse to carry out the Transport Service to a person who is visibly intoxicated, under the influence of drugs, or whose behavior is considered a threat to the life and health of the person actually performing the Transport Service or for the preservation of the vehicle in its condition before the Transport Service. In such a case, the Company will not refund the amount paid by the client.

Changes to the reservation by the client

31. Changing an already accepted reservation is possible only if the change is made by the User/Client at least 24 hours before the reservation submission and confirmation by Dinamic Trans to the User/Client’s specified contact email.
32. The change in the cost of the transport service depends on the change in the service that the client wants to make to the already accepted reservation and is determined according to the type of change (date, time, number of travelers, luggage, adding an additional stop during the trip, etc.).
33. If the client wants to make changes to the reservation, it is necessary to inform Dinamic Trans at least 24 hours before the start of the transport service. Dinamic Trans is not responsible for whether the Transport Service Provider will implement the changes made.
34. Reservations with incorrect start dates or times due to the User/Client’s fault may not be processed if the error is reported less than 48 hours before the start date of the transport.
35. Changes in published prices before the reservation confirmation are permissible in the presence of adverse changes in exchange rates, increased transportation costs, as well as taxes and fees that negatively affect the final price.
36. Changes in the cost of the transport service are possible even during the service itself, as a result of changes requested by the User/Client. The User/Client must be informed in advance of the changes.
37. Changing an already accepted reservation is possible only if the change is made by the User/Client at least 24 hours before the start of the transport service and is confirmed by Dinamic Trans or the Transport Service Provider to the User/Client’s specified email address. The change in the cost of the transport depends on the change in the reservation that the client wants to make according to the type of change (date, time, number of travelers, luggage, adding an additional stop during the trip, etc.).
38. In case of flight cancellation, change of flight time, or flight delay, the User/Client must immediately notify Dinamic Trans after learning about the change at the emergency phone numbers +359 88 399 0404, +359 88 377 0404, or email: dinamictrans04@gmail.com. Dinamic Trans and the Transport Service Provider are not responsible if the reservation is not carried out because the User/Client did not notify of changes in the flight schedule.

Cancellation of Reservation:

39. Any statement by the User/Client requesting cancellation of a reservation must be sent to Dinamic Trans no less than 24 hours before the start of the reservation via email: dinamictrans04@gmail.com, or by phone call to a number provided on the Platform. A cancellation made orally to the Transport Service Provider or not in accordance with this provision will not be considered valid.
40. If the transport service is not carried out due to illness, flight cancellation, or other reasons not attributable to the Transport Service Provider, this does not release the User/Client from paying the amount due for the transport service, and the Transport Service Provider is not required to refund the amount paid for the transport service. If the User/Client states that they do not wish to use the transport service for reasons not due to the fault of the Transport Service Provider, the Provider is not required to refund the service fee.
41. Dinamic Trans and the Transport Service Provider are not responsible for non-performance of the transport and for damages in case of non-performance, in whole or in part, of the transport service due to force majeure or accidental event (terrorist activity, strike, war or threat of war, riot, civil conflict, natural or nuclear disasters, adverse weather conditions, fire, acts of competent authorities prohibiting or restricting the transport of persons, not due to the fault of the Transport Service Provider, etc.) or due to the exclusive fault of the User/Client.
42. The User/Client has the right to cancel their reservation under the following conditions:
    • If there are 8 to 10 days remaining until the date and time of the transport, the User/Client pays 10% of the transport cost;
    • If there are 5 to 8 days remaining until the date and time of the transport, the User/Client pays 30% of the transport cost;
    • If there are 3 to 5 days remaining until the date and time of the transport, the User/Client pays 50% of the transport cost;
    • If there are 24 to 72 hours remaining until the date and time of the transport, the User/Client pays 80% of the transport cost;
    • If there are less than 24 hours remaining until the time of the transport, the User/Client pays 100% of the transport cost;

Transport Execution:

43. The Transport Service Provider or Dinamic Trans on their behalf is obliged to contact the User/Client to agree on the exact departure location (e.g., exact address in the city, exact location, etc.) sufficiently in advance before the confirmed departure time, unless the detailed pick-up location is already specified in the reservation.
44. The User/Client, on their behalf or on behalf of the passenger(s), concludes a transport service agreement with the Transport Service Provider after the reservation is confirmed by Dinamic Trans. Dinamic Trans is obliged to inform the User/Client of the Transport Service Provider’s details.
45. Dinamic Trans is not a party to the agreement. Dinamic Trans mediates between the User/Client and the Transport Service Provider based on an agreement between the Transport Service Provider and Dinamic Trans. Dinamic Trans does not perform legal or factual actions on behalf of the User/Client or the passenger.
46. The Transport Service Provider provides Transport Services as a regular transport service between various locations within the European Union and in third countries outside the Union, based on a prior reservation by the User/Client.
47. The Provider may also provide other services auxiliary to the Transport Services (such as providing the Passenger with basic information about the places visited during the trip). The Provider does not provide any additional services unrelated to the Transport Services.
48. Dinamic Trans and the Transport Service Provider do not offer tourist services.
49. Rights and obligations of the Transport Service Provider:

49.1. The Provider, respectively the driver, meets the User/Client, respectively the Passenger, at the place and time specified in the reservation.
49.2. If the Provider or the driver cannot be found at the meeting place, the User/Client is obliged to contact Dinamic Trans immediately at the phone numbers provided on the Platform. If the User/Client, respectively the Passenger, fails to fulfill this obligation, the reservation is considered canceled due to non-notification by the User/Client. In this case, the User/Client is not entitled to compensation and must pay the full amount for the service.

49.3. The Provider, respectively the driver, is obliged to be at the meeting place at the exact agreed time and wait for the User/Client for up to 1 hour after the flight’s arrival.

49.4. If the User/Client is delayed by more than 1 hour after the flight’s arrival due to reasons beyond their control (e.g., baggage delay, issues with their documents, etc.) and has not promptly notified a Dinamic Trans representative, in such a case, no compensation is due to the User/Client for the non-performance of the transfer.

49.5. The Provider, respectively the driver, is obliged to be at the agreed place (hotel, private address, or other pre-specified location in the reservation) at the exact agreed time and wait for the client for up to 20 minutes. If the User/Client does not appear at the agreed place and is delayed by more than 20 minutes without promptly notifying a Dinamic Trans representative, then no compensation is due to the User/Client for the non-performance of the transfer.

49.6. The Provider, respectively the driver, is not responsible for damages suffered by the User/Client (e.g., missed flight, train, bus, etc.) caused by delay on their part.

49.7. If the User/Client’s flight is canceled, delayed, or redirected to another airport, the Provider has the right to be notified through Dinamic Trans immediately of the new circumstances. If the notification is made late, the client must make a new request. We can perform the transfer from the new point of arrival only if we have the capacity, and only if the client agrees in writing to pay all additional costs for this.

49.8. The Provider, respectively the driver, must take due care when performing the service, meeting the User/Client at the place and time specified in the reservation, but is not responsible for damages suffered by the User/Client (e.g., missed trip), if due to reasons beyond the Provider’s or driver’s control, caused by an accidental event (e.g., road traffic accidents, closed roads due to civil protests, landslides, bad weather conditions, etc.) the service cannot be objectively performed according to the pre-determined schedule.

49.9. The Provider, respectively the driver, has the right to refuse the service if the behavior of the User/Client and/or accompanying persons is not safe and affects the safety of third parties. Dinamic Trans is not responsible for any additional costs incurred by the client and accompanying persons as a result of the non-provision of the service – transfer in this case.

49.10. If the User/Client and/or accompanying persons are visibly intoxicated and exhibit aggression towards the Provider, respectively the driver, or third parties, then the Provider, respectively the driver, may refuse to perform the transfer. In this case, no compensation is due to the client for non-performance of the service – transfer, nor is the service fee refundable.

49.11. In case of vehicle breakdown during the service, the Provider undertakes to fix the breakdown as quickly as possible or replace the vehicle with another one, but no compensation is due for damages suffered by the User/Client (e.g., missed flight, bus, train, etc.) caused by the delay in performing the service.

49.12. Smoking, eating, drug use, and alcohol consumption are strictly prohibited in the vehicle.

49.13. The User/Client must be at the agreed place and time to start the transport service. If the User/Client is not ready to depart within 30 minutes after the agreed time (regardless of the reason), the service provider, respectively the driver, has the right to cancel the transport service and leave the agreed departure place without refunding the paid fee.

50. Rights and obligations of the User/Client:

50.1. The User/Client is obliged to keep the vehicle clean and not to damage the vehicle in which they are traveling.
50.2. The User/Client must notify Dinamic Trans when registering the reservation if they intend to travel with excess baggage, such as ski equipment, golf clubs, surfboards, snowboards, bicycles, baby strollers, pets, etc., to ensure an appropriate vehicle. Failure to fulfill this obligation may result in Dinamic Trans canceling the reservation, and the Provider, respectively the driver, may refuse to provide the service if the number of passengers and their luggage do not meet the requirements for normal transport. The User/Client is not entitled to compensation.

50.3. Smoking, eating, drug use, and alcohol consumption are strictly prohibited in the vehicle.

50.4. When transporting pets, the User/Client must provide an animal transport cage. Failure to fulfill this obligation gives the Provider, respectively the driver, the right to refuse the transport, and no compensation is due for potential damages resulting from the non-performance of the service.

50.5. In case of problems with the service provision, the User/Client must immediately notify Dinamic Trans at the phone numbers provided in the reservation confirmation. Upon notification, Dinamic Trans will do everything possible to resolve the issue. If the User/Client fails to fulfill their obligation to notify Dinamic Trans, Dinamic Trans is not responsible for the discrepancy between the agreed and provided service.

50.6. The User/Client must specify in the reservation the number and type of child seats needed for the trip. Dinamic Trans and the Provider/Client are not responsible for delays in the service if the User/Client fails to fulfill their obligation to notify Dinamic Trans.

50.7. If the User/Client is detained for any reason by law enforcement authorities (border police, customs authorities, or airport security), the User/Client is not entitled to compensation from Dinamic Trans or the Transport Service Provider.

50.8. The User/Client must provide information in the reservation about the arrival method, place, time, and transport means – plane/train/bus. We are not responsible and do not owe compensation for non-performance of the service – transfer if the client does not provide this information on time or if it is inaccurate.

50.9. When requesting the service provided by the Provider, the User/Client must consider the information published on the website www.dinamictrans.com regarding the duration of the service for the respective destination and allow enough time for its execution. The information published on the website is only indicative and for the convenience of the client; we are not responsible and do not owe compensation for losses suffered by the client (e.g., missed flight, train, bus) if they did not allow enough time for the transfer and all related procedures.

50.10. If the Transport Service Provider does not arrive at the starting point within 15 minutes after the agreed time, the User/Client must contact Dinamic Trans to notify of the delay. If Dinamic Trans cannot provide another Provider or alternative transport within 30 minutes of the notification, the User/Client has the right to unilaterally cancel the service by calling Dinamic Trans. In this case, the Transport Service Provider will refund the User/Client the full price paid for such a canceled service within 14 days of the cancellation, and upon payment, it is considered that all property and non-property relations between the Provider and the User/Client are settled.

50.11. Travelers must act reasonably, not interfere with driving, and not show rude and dismissive behavior towards the driver. Travelers must treat the vehicle with care to avoid damage or soiling of the car.

50.12. In case of damage or missing items in the vehicle’s interior and exterior caused by the User/Client during the service, the vehicle is sent for inspection at an authorized service center. Dinamic Trans, on behalf of the Provider, notifies the User/Client via the email provided in the reservation about the damage cost and presents an invoice for the repair amount. The User/Client must pay the repair cost on the day of receipt if the service has not yet been fully completed or within one week if the service has already been completed. The Provider has the right to terminate the service without notice and at the User/Client’s expense if they do not pay the full amount of the damages and losses caused to the vehicle.

51. Child travel safety: According to Bulgarian legislation, children up to 1 year old weighing less than 13 kg must travel in rear-facing infant car seats (BABY SEAT). Children over 1 year old and weighing over 8 kg must use a child seat (CHILD SEAT), and children under 1.50 m in height and weighing over 17 kg must use seat belts with a special booster seat (BOOSTER SEAT). The Provider offers standard child seats (CHILD SEAT) and booster seats (BOOSTER SEAT) but recommends that the User/Client use their own safety equipment to ensure maximum safety and comfort for traveling children. The Provider is not responsible for the quality and proper functioning of child seats. For hygienic and safety reasons, the Provider does not offer infant car seats (BABY SEAT).
52. Travel time and arrival: The service provider makes every effort to reach the destination at the agreed time. The service provider and Dinamic Trans do not guarantee the User/Client the arrival time to the agreed destinations.
53. Trip termination: If the service provider is unable to complete the trip more than six hours after the expected arrival time at the final destination and double the time allocated for the total trip, both parties, the User/Client and/or the service provider, can terminate the transport service immediately. In this case, the service provider will refund the User/Client the full amount paid for the terminated service within 14 days of termination, unless otherwise agreed between the service provider and the User/Client, including if the service provider has undertaken to organize alternative transport. This is the only remedy available to the User and the Traveler in case of non-performance of the Transport Service.
54. Limitation of liability: Dinamic Trans is not responsible for damages resulting from the performance of the transport service. Dinamic Trans is not a party to the transport service agreement. The liability of the Transport Service Provider for any damage resulting from the transport service is limited to the amount of the fees paid by the User/Client for the transport service.

Luggage:

55. The User’s/Client’s luggage must be pre-determined, as the service provider assesses, based on the size of the luggage and the number of passengers, which vehicle will be suitable for the trip. For any luggage exceeding the pre-agreed luggage, such as bicycles, aids for people with disabilities, strollers, golf equipment, etc., the User/Client must provide explicit information when filling out the reservation form. If this is not done, the service provider has the right to refuse the service, and no refund of the paid fee is due.

Services and Payment Methods:

56. Via a payment link sent by Dinamic Trans to the User/Client. The link is sent through the services of www.mypos.eu and the general terms can be found at https://www.mypos.eu/en/terms-conditions.
57. By bank transfer to the following details:

“Dinamika Trans 04” Ltd. with UIC: 207615197
Account in BGN / BG IBAN: BG11UNCR70001525543025

Bank Name: Unicredit Bulbank

BIC / SWIFT: UNCRBGSF

58. In cash to the service provider, who will issue a receipt or invoice, if necessary.
59. Dinamic Trans is not responsible and does not refund amounts if your card-issuing bank charges fees for the transfer. All fees and commissions related to bank payments are borne by the User/Client.
60. Use or misuse of the website:
61. The User is not entitled to modify any part of the Website without the prior written consent of Dinamic Trans, while all rights are reserved regarding registered and unregistered trademarks, works protected by copyright, or other intellectual property owned by Dinamic Trans. The Platform or any part of the Website may not be reproduced or exploited in any way for commercial purposes without the prior written consent of Dinamic Trans. No person is entitled to extract any part of the content of the Website without the prior written consent of Dinamic Trans.
62. Submission and processing of complaints:
63. If the User/Client has problems during their trip that cannot be resolved on-site with the service provider, the User/Client should notify Dinamic Trans by email at dinamictrans04@gmail.com. The User/Client should describe all details of the respective case so that appropriate measures can be taken to resolve the problem as soon as possible. All complaints sent to Dinamic Trans’ email after the end of the trip will be reviewed, and the user will receive a response to their complaints.
64. Final provisions:
65. These General Terms are published on the website www.dinamictrans.com and may be amended at any time, with the changes being published online and accessible to the User/Client.
66. The applicable General Terms at the time of the User’s/Client’s reservation and service apply to the reservation and transport service as far as these terms govern the relationship between the User/Client.
67. These General Terms together with the issued reservation voucher represent the complete agreement between Dinamic Trans and its partners and the User/Client. By marking “I agree with the General Terms” in the online reservation form, the User/Client confirms that they have read, understand, agree with, and accept them.
68. The Bulgarian version of these General Terms is the official version of the terms and has been translated into other languages. The translated version has no legal value. In case of a dispute regarding the content, application, or interpretation of the General Terms or discrepancies and differences between the Bulgarian and translated versions in any foreign language, the Bulgarian text, which is decisive, shall apply.
69. Correspondence between Dinamic Trans and the User/Client is carried out as follows:

– for Dinamic Trans – by email to: dinamictrans04@gmail.com
– for the User/Client – by email to the contact email provided in the reservation.

67. An email message is considered received on the day the email is received in Dinamic Trans’ email or on the first working day if the message is received on weekends or public holidays in the Republic of Bulgaria.
68. Dinamic Trans may transfer its rights and obligations under the mediation agreement in whole or in part without the User’s/Client’s consent.
69. All disputes between the parties related to these General Terms shall be resolved in a spirit of goodwill and mutual understanding, and if this proves impossible, the dispute shall be referred to the Arbitration Court at the Bulgarian Chamber of Commerce and Industry if the party to the contract is not a consumer within the meaning of § 13, item 1 of the Supplementary Provisions of the Consumer Protection Act. When the party to the contract is a consumer within the meaning of § 13, item 1 of the Supplementary Provisions of the Consumer Protection Act, the competent court in Varna, Republic of Bulgaria, shall be competent to resolve the dispute. The applicable law for dispute resolution is Bulgarian legislation.

These General Terms come into force on 01.01.2024.